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The U.S. Postal Service successfully implemented most of its initiatives in response to increased demand during fiscal 2024’s peak season; however, service performance scores for most of its products decreased during the same period.
In a report published on Aug. 26, the postal inspector general found that USPS — with respect to the period last year between Thanksgiving through New Year’s Eve — met some processing and distribution goals, all logistics ones and most related to retail and delivery.
But service performance declined for most USPS products compared to the previous peak season and none met performance targets.
