The Postal Service will implement a no-refund policy for Priority Mail Express packages shipped from Monday, Dec. 22, through Thursday, Dec. 25, under the following two conditions:
• The one-day shipment was mailed between Dec. 22 and Dec. 25 and was delivered, and
• Delivery was attempted or achieved within two business days of the mailing date.
The policy is a response to the increased package volume and winter weather conditions that can affect the organization’s standard 1-3-day service commitment during these four days and is similar to that of competitors.
The adjusted refund policy will appear at the bottom of customers’ Priority Mail Express receipts.
USPS retail associates and other employees should remind customers of the policy and encourage them to check usps.com for holiday shipping deadlines.
What a joke this service has become. This used to be a cash cow for the USPS, but they couldn’t get them delivered by noon, so they bumped it the time down to 6pm. People almost overnight quit using the product to where now it’s a shell of its former self.