Where’s my mail?

It’s something we just expect to happen, mail being delivered to our homes or post office boxes.
But for many living outside of Bayfield, Wisconsin it’s been taking days, even weeks to get their mail delivered.
The root of the problem appears to be a lack of available postal workers at the Bayfield Post Office. Important bills that need to be paid, legal notices, announcements, birthday cards from family and friends are getting stuck in limbo, piling up until someone is able to get that mail to the addresses.

WDIO called the Bayfield Post Office. A worker there said, “they’re doing their best” and then asked us to contact the US Postal Service for more information. And that’s what we did. Here’s the statement USPC sent us on the mail delays in Bayfield:

The Postal Service is committed to providing the best possible service to our customers and we apologize for any inconvenience that may have been experienced. Local management in Bayfield, WI is aware of delivery issues and taking steps to address the concerns. We are flexing our resources including using overtime and bringing in additional employees from other facilities. We appreciate the patience of our customers. 

When mail service issues occur, we take steps to quickly resolve customer concerns.  We gladly work to address any specific issue from the community when brought to our attention and we encourage customers to reach out to their local postal station. Customers can also go to our website usps.com and click on “Contact us” at the bottom of our homepage, or utilize this direct web address: https://usps.force.com/emailus/s/. Every email will be carefully documented and appropriate action taken to strengthen service.

In addition, the official Twitter account of the United States Postal Service, managed by the Social Media staff at USPS HQ, can provide help. For customer service, please tweet @USPSHelp. The Postal Service will diligently continue to investigate customer’s concerns and correct deficiencies to improve service to our communities.

STATEMENT FROM USPS


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