The Postal Service is updating its international inquiries online application to better serve customers.
Under the update, U.S. customers who are registered usps.com users can file an international inquiry regarding their lost or damaged packages. If the result of the inquiry is claim-eligible, an international claim will be initiated automatically.
The update will change the existing international inquiries online application on usps.com to require users to upload their “evidence of mailing” and “evidence of value” documentation.
This will streamline the process for customers because they won’t have to wait to receive an international claims packet via mail, to complete and return a hard copy form, or to contact a Customer Care Center to file an inquiry.
Additionally, customers will be able to check the status of their inquiries and claims online 24 hours a day, seven days a week.
“This update simplifies the process for international inquiries and claims for customers and provides USPS with operational efficiencies,” said Jolene Hahn, an alliance integration and support marketing specialist at Postal Service headquarters in Washington, DC.
“It will add convenience for our customers by reducing the time frame for claim adjudication as well as adding the convenience of checking the status of their claim online,” Hahn said.