The U.S. Post Office suffered most in terms of on-time performance and complaints this peak holiday season, experts agreed, with FedEx also having issues but not to the same extent and UPS doing better, as all were buried by a cataclysmic holiday package deluge from Thanksgiving to Christmas.
Reports came in from all over the country about extra-long USPS delays that had items not showing up in time for Christmas, sometimes taking weeks in places like Detroit, Memphis and Pittsburgh. In some instances even Priority Mail service, promising 1-3 business day service, took weeks for items shipped in early December.
To be fair, the USPS was the recipient of lots of seasonal spillover of holiday package volume that UPS and FedEx couldn’t handle and it had to, and thousands of workers have been sidelined with a COVID diagnosis.
“I think the USPS had huge problems and is having them still,” said Steve Mulaik, a partner at supply chain consultancy Argon & Co. “I understand that a 50% bump in ecommerce volume is huge for anyone to take on, but Fed Ex and UPS have had far fewer service issues.”