USPS, stretched to its limits in 2020, sees ‘light at the end of tunnel’ in new year

The Postal Service is wrapping up a year that in many ways has stretched the agency to its limits.

USPS handled a surge in packages and a record volume of mail-in ballots, all while dealing with tens of thousands of employees having to quarantine throughout the COVID-19 pandemic.

Agency officials, meanwhile, continue to stress that the organization’s long-term business model is unsustainable, and has called on Congress to pass the latest major postal reform bill in more than a decade.

New challenges and opportunities lay ahead for USPS in the new year, but here’s a recap of what the USPS overcame in 2020.