USPS sees steep decline in revenue due to lack of passport applications during pandemic

USPS saw a more than 30% decrease in passport applications last year because of the COVID-19 pandemic. Its inspector general said that resulted in a more than $100 million decline in revenue. USPS suspended walk-in appointments for part of 2020, but the IG said the agency should take steps to improve its online process to book appointments. The IG found one customer used the same email address to book more than 600 passport appointments online.