USPS regulator sees dashboards as opportunity to maximize service transparency
A major reform bill signed last week by President Joe Biden is expected to save the Postal Service $107 billion, a major step in addressing the agency’s long-term financial challenges.
In return, USPS is now required under the Postal Service Reform Act to create a dashboard that tracks on-time delivery data nationwide.
The agency has seen this coming. Postmaster General Louis DeJoy told mailing industry partners last year that USPS was planning to create such a dashboard, which would give its biggest customers regular status updates on conditions at its facilities and on-time metrics for different types of mail.