Since USPS introduced the Postal Pulse in 2015, the organization has described the employee survey as confidential.
What does this mean?
Here’s what you should know:
• The Postal Service doesn’t administer the survey. Although the Postal Pulse is a USPS survey, the organization doesn’t administer it.
Instead, the Postal Service relies on Gallup, one of the world’s best-known research firms, to take the lead.
Non-bargaining employees receive an email from Gallup that contains a link to a secure survey site, while bargaining employees receive the survey at work and at home.
This process is designed to give employees the confidence they need to give honest feedback on the survey without fear of reprisal.
• USPS doesn’t keep the completed surveys. Gallup takes the lead here, too.
All completed surveys are sealed and mailed to Gallup, which tabulates the responses and provides the Postal Service with an analysis of the results.
Only Gallup has access to individual responses — and the research firm doesn’t share those responses with USPS.
Again, by making the survey confidential, the Postal Service wants to ensure employees use the survey to offer their candid feedback.
This is the third of five articles on the Postal Pulse employee survey, which is being administered from Aug. 4-Sept. 4. Tomorrow: How USPS uses survey results to make workplace improvements.