USPS OIG Delivers on Service Outage Probe and Five-Year Strategic Plan

Imagine that you’re in charge of an organization with nationwide reach, one that regularly visits the front doorstep of every street address in America, and one that pledges delivery of service under any kind of condition including snow, rain, heat, and “gloom of night.” Today, keeping that promise requires maintaining the highest levels of visibility into IT issues to keep network functions online and manage advanced data analytics.

That’s exactly what the United States Postal Service (USPS) Office of the Inspector General (OIG) set out to do, starting in 2012, with the deployment of big data analytics and the addition of a new role – the manager of data analytics.

Bill Rickett holds this position today in the Office of Audit, Information Technology, Office of the Inspector General, USPS. At ServiceNow’s Knowledge 19 conference on May 7, Rickett explained that OIG’s mission is to foster integrity by detecting and preventing fraud, waste, and abuse – and that technology and innovation are vital to this mission.


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