Between May and September post office employees at the Avent Ferry Station in Raleigh, which is under the Greensboro district manager, marked more than 41,000 pieces of mail as delivered even though the packages were still at the station.
Auditors recommended the manager of the Greensboro district give refresher training on package scanning procedures writing: “When employees do not scan mail pieces correctly, customers are unable to determine the actual status of their packages. By improving scanning operations, management can potentially improve mail visibility, increase customer satisfaction, and enhance the customer experience and the Postal Service brand.”
The auditors also found that sometimes packages were marked as “no access to the delivery point” or “animal interference” with the delivery even though the scans were done miles away from where the package was supposed to be delivered. Because of this audit, postal workers are getting additional training.