USPS explains unusual “best friend” survey question

Since 2015, USPS has used the Postal Pulse survey to ask employees if they have a best friend at work.


Here’s what you should know:

• Although the “best friend question” strikes some as unusual, it provides useful information. Gallup, the organization that conducts the survey on the Postal Service’s behalf, drew upon extensive psychological research in formulating the question.

The research shows that having friendships at work is beneficial because they help build trust and teamwork and can have a positive effect on morale and productivity.

• Determining your best friend at work is easier than it might seem. According to Gallup’s research, if you have someone at work that you can talk to with a level of trust, this person would be considered your best friend.

Gallup tested other wording, like “close” or “good” friend, but research showed “best” friend helped to distinguish between high-performing engaged teams from low-performing teams as it pertains to employee safety and quality of service to customers.

• The survey’s other questions are important, too. For example, one of the questions asks whether employees feel like their co-workers are committed to doing a good job.

This helps determine engagement levels because when employees feel that everyone on the team is pitching in to get the job done, it makes the job easier.

Likewise, another question — asking employees if they have an opportunity to do their best work — helps measure engagement, which is important to determining employees’ direction and professional growth.

This is the second of five articles on the Postal Pulse employee survey, which is being administered from Aug. 4-Sept. 4. Tomorrow: How USPS keeps survey responses confidential.

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Just another survey to so management can get their bonuses

It’s all just bullshit. You are just a number to them. They abuse all of us and think it’s funny.

The survey needs to be thrown out.i didn’t complete mine last year but got a note later thanking me for completing it I believe my supervisor filled it out and sent in they are pressured to get 100 percent participation they should have zero access please start listening to employees oh wait u need a best friend who can help u pick on your coworkers while your supervisor thinks it’s funny because they want to be friends with the mean employees the ones who do things to your LLV so u can’t start your route and then the post office… Read more »

Every employee knows that these surveys are used more against them than they are to help them,it has happened before.I throw it away.

Your supervisor just intercepts the second attempt survey and fills it out so they get. 100 percent

They use your answers to say what they want it to say. No one in my office considers anyone their “best” friend, should be a red flag to the survey. It has never been addressed and management continues on as they please. Really, save this money for something more productive.