TSP operations continue normally

Dear TSP participant,

As the coronavirus situation evolves worldwide, we’re working hard to make sure that TSP operations continue normally, and that we’re able to continue to serve you.

  • We continue to process forms and requests.
  • TSP representatives are available to answer your questions.
  • You can access your account online through My Account.

This is a changing situation, and we will communicate with you as soon as possible if anything affects our operations.

In the meantime, here are some tips for you to consider.

icon of a laptop computer with a lock and concealed password on the screen

Make sure you can access your TSP account online and by phone.

For online access, you need your account number (or user ID), your password, and access to your validated email or cell phone.

If you haven’t already, add and validate a personal email or cell phone to your TSP account so you can log in securely from your personal devices with two-step authentication.

If you’re having trouble logging in, read our tips and troubleshooting information.

For access by calling the ThriftLine, you’ll need your account number and PIN.

icon of a mobile phone with a clock on the screen

Avoid longer wait times on the ThriftLine by calling during off-peak hours.

The average ThriftLine wait time is 2 seconds, but your wait might be longer if you call during peak hours, such as in the morning. If you do need to reach a TSP representative by phone, try calling in the afternoon, Tuesday through Friday, to reduce your chances of a long wait.

As an alternative, you can use the secure messaging service online after you log into My Account.


Your TSP Team

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