Transforming the US Postal Service

Louis DeJoy, the 75th Postmaster General and CEO of the U.S. Postal Service, presented a keynote Thursday morning centered on his Delivering for America plan, a blueprint for putting the Postal Service on a positive trajectory, including new opportunities for the mailing and shipping industry.

Describing the situation when he came on board as Postmaster General in May of 2022, DeJoy said, “Conditions were bad and metastasizing at a rapid pace. We were on pace to lose $20 billion and run out of cash in nine months. We were significantly underinvested in our infrastructure.”

 Mail volume had declined 42% and was predicted to drop another 30%. The USPS had not met its delivery standard in 10 years. There was a more than 40% turnover rate in the pre-career workforce. The organization had lost its voice to advocate for itself.

 “We go to 163 million addresses every day – that’s the magnificence of the Postal Service,” said DeJoy. 


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