Three new OIG reports – SPM , Customer service and transportation


Our objective was to determine the reasons certain full-service mail volume is excluded from the Postal Service’s service performance measurement.

The Postal Service uses Intelligent Mail Barcodes (IMb) on mailpieces to sort and track mail. The IMb allows mailers and the Postal Service to track each mailpiece from acceptance to delivery, which helps calculate the service performance of each piece. In exchange for putting IMbs on mailpieces, the Postal Service offers mailers free address corrections on their mailpieces, eliminates permit fees for mailing from more than one location, and provides automation discounts. These services are called full-service mail. However, full-service mail that does not meet mail preparation requirements or comply with certain business rules, such as missing key scan data, is excluded from service performance measurement.
Mail Excluded from Service Performance Measurement | USPS Office of Inspector General


Our objective was to assess the Postal Service’s efforts to reduce transportation costs of Mail Transport Equipment (MTE) in the Mail Transport Equipment Service Center (MTESC) network.

The MTESC network is a nationwide network of 14 contractor-operated facilities. MTESC facilities process, repair, store, and distribute MTE (containers, sacks, trays, flat tubs, sleeves, and pallets) to processing and distribution centers (P&DCs) and business mailers. The cost to move MTE nationwide decreased from $41.5 million in fiscal year (FY) 2017 to $31.7 million in FY 2018. However, the cost to move MTE within the MTESC network increased from $21.3 million to $30.2 million during this period.

U.S. Postal Service Transportation Cost of Mail Transport Equipment | USPS Office of Inspector General


Our objective was to assess the Postal Service’s Customer Service and Delivery Operations to identify opportunities for savings and streamlining operations.

Reliable, affordable, universal mail delivery is the Postal Service’s mission. In fiscal year (FY) 2018, the Postal Service delivered more than 140 billion letters and flats and 6.4 billion packages to over 158 million delivery points on more than 231,000 routes. The Postal Service carries out these operations each day in over 29,000 delivery units across the country.

National Operational Assessment – Customer Service and Delivery Operations | USPS Office of Inspector General

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