The U.S. Postal Service generally supported the assumptions and projections laid out in Postmaster General Louis DeJoy’s 10-year business plan for the agency, according to its inspector general, but failed to research the impact of its changes on specific demographics in its customer base.
USPS said it, unlike the rest of federal government, was under no obligation to conduct such studies, which the inspector general corroborated in a new report examining DeJoy’s plan. The auditors said, however, such analysis could further promote the mailing agency’s mission to provide reliable, universal service and allow it to better understand any “disparate impacts on individual population groups.” The IG also called on the postal management to more transparently publish updates on its performance in realizing each goal of the plan, which it said would better inform both decision making and stakeholders.