The tidal wave of packages this holiday season was simply too much.
There were roughly three billion of them, which was 30% higher than this time last year. Because of COVID-19, many families shipped their presents instead of giving them in-person.
Nationwide, roughly 19,000 postal workers are out every day over virus-related issues. Those who show up are often exhausted.
“People who may be getting upset at the post office, they need to be aware that the postal service ended up receiving six million packages more than what they could have planned for,” Satish Jindel, president of ShipMatrix, said.
This year, the U.S. Postal Service added tens of thousands of seasonal workers, extended overtime, and expanded Sunday deliveries, but it was still not enough. Even tracking numbers are not helping much, while winter storms in the days leading up to Christmas did not help either.