Sellers Remain Displeased over Amazon Test of Forced UPS Returns

Amazon is forcing UPS returns on sellers as part of a test, and on Thursday it issued a reminder with details on how to get compensation should it result in higher costs.
Amazon currently provides shoppers the option of selecting USPS for returns on seller-fulfilled returns. As part of a test running from September 5 through October 2, 2022, it added the option for buyers to select UPS for returns.
As we reported in August, sellers can claim a refund for the difference between the UPS and USPS shipping costs during the test. As we also noted last month, if Amazon makes it a permanent policy change, it’s not clear it would continue to pick up the cost of higher UPS shipping.

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