Route cuts delay downtown Duluth mail delivery

The U.S. Postal Service has cut routes in Duluth, leading to late deliveries and headaches for downtown businesses.
“There have been days when the mail isn’t delivered until after the office closes,” said Carrie Broers, executive director at the law firm Fryberger, Buchanan, Smith & Frederick. “People still depend on the mail for communication and payments. It’s been a little frustrating.”
The Postal Service said the late deliveries should be temporary.

“Due to the decline in mail volume, we have completed route inspections resulting in two routes out of 80 being eliminated,” regional spokesperson Kristy Anderson told the News Tribune. “The offices are working through the adjustments and businesses experiencing late delivery should be short term.”

A Duluth-based customer service representative responded to one downtown business complaint with a lengthier explanation:
“From time to time we reevaluate the workload on our delivery routes due to changes in mail volume, and the amount or type of deliveries served,” the person wrote. “Balancing the workload for all delivery routes helps us meet our goal to provide you with timely, consistent, and quality delivery service at the lowest cost possible. … Please know we are making every attempt to ensure our business customers receive their mail in a more timely fashion.”
Laura Weintraub, CEO of Aimclear, called the late deliveries “untenable.”
“Duluth businesses are already at a disadvantage with timely mail delivery compared to other business hubs, such as the Twin Cities,” she said. “From managing cash flow to paying clients and vendors, adding what amounts to an extra day for delivery creates further needless strain. We encourage the USPS to rethink its delivery timelines, with consideration for how and when downtown businesses operate.”

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