Postal IG Sees Lessons Learns from Other Disrupted Entities

There are lessons to be learned for the Postal Service in the experiences of other entities that have been disrupted by changes in technology and customer expectations as the USPS has been, an IG report has said.

It cited for example that the growth of Netflix, which was built on a model of delivering home videos by mail and moved streaming delivery, in contrast to the decline of Blockbuster, which was built on a bricks and mortar model—which included late fees for returns, unpopular with its customers—and largely stuck to that model.