PMG addresses restructuring

Today, I am in my ninth week as Postmaster General. I am grateful to everyone who has welcomed me, and I am thoroughly impressed by the dedication and commitment you have shown since I started June 15.

Last week was extremely busy for all of us with the announcement that we are restructuring into three operating units. I purposely timed the announcement with my first open meeting of the Board of Governors to set the stage with public statements emphasizing that we are developing a strategic plan to achieve operational excellence and financial stability. Our plan will be based on facts and data, and together, we can systematically roll out this plan and position ourselves for future success.

Let me be clear about the reasons behind our restructuring and the need for our plan. Our financial condition is dire. Ongoing declines in mail volume, a broken business model that Congress and the Postal Regulatory Commission have failed to act upon, and the crippling economic impact of the coronavirus pandemic have all combined to bring us to where we stand today. Our critics are quick to point to our finances, yet they offer no solution. On the other hand, our restructuring and the plan we are developing provide a path to our transformation into a financially stable organization. I repeat again how excited I am to take on these challenges, with your support, to improve the Postal Service and better serve our nation. Together, our leadership team and I are taking aggressive and professional actions to ensure a successful future for the Postal Service.

In order to transform and remain a self-sustaining, mission-focused organization that continues to serve the American people, we must make a number of significant changes that will not be easy, but are necessary. We must re-establish fundamental operating principles and then adhere to them and run on time. It is the only path to consistent, affordable service and it is foundational to our future aspirations and objectives. As you know, we began those efforts right away, as it was imperative for us to strengthen these disciplines immediately by running our trips with mail and packages according to established schedules.

I congratulate you on substantial improvements in our on-time dispatch schedule, which reached 97.3 percent, up from 89.8 percent. We also have reduced extra trips by 71 percent — a tremendous achievement. This means more mail is being moved to its intended destination on time and on schedule than in quite some time. And we accomplished this in a cost-effective manner. This marks the beginning of our journey toward world-class performance necessary for us to compete and be sustainable.

Unfortunately, this transformative initiative has had unintended consequences that impacted our overall service levels. However, recent changes are not the only contributing factors. Over the years we have grown undisciplined in our mail and package processing schedules, causing an increase in delayed mail between processing facilities and delivery units. We are working feverishly to stabilize this, so that all mail and packages moved for the American people and businesses can benefit from this new cost and schedule discipline. This will increase our performance for the election and upcoming peak season and maintain the high level of public trust we have earned for dedication and commitment to our customers throughout our history.

I also firmly believe that the realignment we announced last week will ultimately help us to stabilize and improve service and provide positive forward momentum as we work to transform our business. We needed to provide greater focus on the core aspects of our business, and the new structure allows that, with clearer lines of authority and accountability. While it will take some time to get the new organizational structure fully in place and achieving our expected levels of high performance, we are confident that it is the right alignment and that it was a change that needed to be made. As I said in my first video message to you, “I am decisive, and … when I see problems, I work to solve them.” I ask you to bear with me while we work through these changes to transform for the better and continue to provide the excellent service for which we are known.

During my remarks at the Board of Governors meeting, I stated that I accepted the job of Postmaster General fully committed to the role of the Postal Service as an integral part of the United States government, providing all Americans with universal and open access to our unrivaled processing and delivery network, as reflected in the mission statement that the board adopted April 1. I repeat that statement here, because I meant it.

I fully embrace six-day delivery of mail and packages as one of this organization’s greatest strengths. I plan to invest in tools and equipment for our workforce to continue to provide the nation’s most trusted public service. I accept the responsibility that the governors gave me to maintain and enhance our reputation and role as a trusted face of the federal government in every community, and I intend to work with postal executives, management associations, managers, union leadership, and our craft employees to do everything I can to put us back on a financially stable path.

Together, I am confident we will chart a path forward that allows us to fulfill our critical public service mission in a financially sustainable manner. I look forward to the challenge, and I know we are up to it.


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Thank you! I feel we need to reorganize thi s system. There is always room for improvement in any business. It is a shame some do not realize that until they are forced out of a job. It is time for someone to help before it is too late. I have seen greed take so many jobs from the employees. It’s sad. God Bless you.

Sounds good to me.Some one finally making needed changes.About time.

You could have waited until after the elections in November. Whatever you ‘say’, we all know you are messing with the USPS now so that ballots will be hindered, as per Trump. Shame on you.

Why would you restructure when a election is at stake ? You could start Jan 2021. The American people deserves a fair and honest election obey the law. TRUMP needs to stop lying to America.

It’s a damn shame that you continue to act as if you care about our organization while having stock in our competitors. You are working for Trump and trying to sabotage the election and the Postal Service. Keep in mind karma will find you! Karma doesn’t care which politicians you side with.

clusters and curbside the whole country

Maybe visiting post offices around the US would give much needed insight rather then just going off of data and spreadsheets! I am a mail processing clerk and do we need change? Of course. Right before election probably not! My question being, without going to our plants and seeing how hard we all bust our asses clerks, mail handlers, processors, window clerks and yes even management at times how can you look at data and spreadsheet with numbers and decide these huge decisions? Expecially in the middle of a world pandemic, emonomic down fall that is nothing short of a… Read more »

Why does the post office deliver mail 6 days a week. I only get something 5 days a week. Eliminate one day, either Mon. or Sat. , hopefully it will help .

Oh that’s right, the world revolves around you and your self centered schedule. Let’s make some more sweeping changes based on your pathetic life. Do you ever think before you speak?

We need to Revamp our Customer Connect !ASAP!

Although I appreciate the effort you are tryong to make at 59yrs of life, I have NEVER EVER had any issues with the timelessness of my mail being delivered. However, since you have taken office not only myself, but neighborhood and friends have noticed that we are NOT RECEIVING out mail on time or in a timely fashion. I have a APP that tells and shows me what mail I will be receiving that day. In this past month there have been several pieces of mail that although I been notified it to be sent that day, not only did… Read more »

Here’s a thought: don’t screw with the USPS right before an election if you don’t want people to think you’re totally corrupt & trying to undermine the vote count. And….maybe your Republican party should consider reversing the purposefully crushing mandate that the USPS pre-fund its employees’ retirement a decade out. I wonder if *that* might restore its solvency? Typical GOP – create a “problem” then take credit for “fixing” it.


Your buddy trump put him in to slow the mail down and not give the USPS any money so the mail votes would be slowed down so less votes but he he forgot that Republicans vote this way too! Like he showed us today when he asked for his and his wife’s absentee vote package from Florida? Will he mail it, no walk it down no, AH Millon dollar baby golf and a ride on our dollar AirForcOne better make it 3mil to tired to get on the plane!!!

You are a stooge for the president and I don’t know if you have considered this but when he is not re-elected you are going to be open to criminal charges and just like all the other people who have broken the law to help this President I am going to look forward to your legal challenges

Retired clerk. Get rid of dead weight like PMG. He should step down now!

So you decided to recontruct during the largest and most life threatening pandemic our nation has every experience. Your haste will be a negative impact on our health. Slowed down delivery will happen till you reach optimal output. Your restructal will effect chain of command orders and miscommunication will elevate mistakes. Hospitals, doctors, and medical businesses will suffer till you reach the right solution. Many may died because of your haste. We veterans were told by the VA to expect future delay of our much needed medicines. So the POTUS is happy now. Putin has put bounty on our troops… Read more »

You, sir picked the the wrong time to experiment. I have had no msil in 2 weeks but have 22 pieces of mail plus 4 pkg that have been postmarked. I worked at the USPS IN THE 70S for 2yrs and know that the LSM are needed. Removing them us big mistake. I have daughters who work at USPS in 2 states. So I know about what goes ax in at ground level and why I have no mail. You suvk

A tRumpalo is not worthy of a sir.

As an employee of USPS. This all sounds great on paper, but has completely ruined a tried and true method of delivering mail.
Because of these changes, MY customers are now experiencing delays they have NEVER had before this. Would have made more sense to correct problems where they are instead of creating new ones where there was none.

Last edited 2 years ago by John Q mailman

37 yrs 9 months working for the USPS never seen ANYTHING like this….my bad CONGRESS sitting around for decades and not doing anything now with this election/pandemic you assign a hack to make changes its all a that’s FAKE POSTMASTER GENERAL.

You are a disgrace. It is very transparent what you are doing. Shame on you! You are purposely making it very difficult to vote by mail in November that is why you have started to cause all this chaos Now.. what’s most shameful and should keep you up at night is people are not getting important medication on time. Do you have a concience?

You are a terrible person, for doing this before election, so is your boss the President!!

I have work for usps for 23 years I have never seen and heard of the things that’s going on with the usps now also why remove the sorting machines that sorts the mail ?

Postal Act of 06 requiring 70 years of pension funds set the USPS on the road to where it is now. You have a massive conflict of interest with your millions in investments.

Another inexperienced tRump toady with no idea what they are doing. (Devos). Mail is delayed because of you. Late meds for millions, tRump holding funding to mess with the election. You don’t care.

Why don’t you work a 22,000 step route and learn something?

Bill Kristol (@BillKristol) Tweeted:
1. The following email I received suggests both why the Post Office scandal is real and why it could be so devastating politically.
“I am a retired teacher (62 years old and retired because of the pandemic).