New Season, New Successes for GSA/UPSS USAccess Pilot Program!

Great news on our work with the United States Postal Service (USPS). All 120+ USAccess Agencies commissions and boards participated in the USAccess Pilot. We completed 11,265 appointments with a 91% customer satisfaction rate.

The Pilot allows federal employees to obtain new or updated credentials at seven Post Office® sites. It began November 2020 and was extended to May 5, 2021.

Now that the Pilot has concluded, the General Services Administration (GSA) and USPS are moving forward with a transition period of up to 90 days during which the Pilot sites will be operationalized to become part of the USAccess footprint. During the transition period, all seven sites will continue to be available for credentialing appointments.

Since the release of the last Blog, here’s what USAccess Pilot users are saying:

  • Merrifield (VA) Post Office: “This location was excellent in every way. Great customer service and on time. I am grateful to have a location close to me.” – U.S. Dept. of Energy employee
  • Ben Franklin (DC) Post Office: “I would like to commend the person that handled my case at Benjamin Franklin PO. She was very professional, efficient, and made the entire process a pleasant experience.” – GSA employee
  • Herndon (VA) Post Office: “This is a great idea. I recommend expanding this approach…Actions at the post office were seamless. I arrived early, was seen immediately, and was done very quickly.” – U.S. Dept. of Agriculture employee


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