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The three major parcel carriers had a decent peak holiday season in terms of on-time performance, seeing service levels comparable to 2019, not a huge surprise as volumes were lighter even though holiday sales increased, as many shoppers returned to stores, and networks have expanded.
Based on data from ShipMatrix, which tracks millions of parcel shipments, UPS delivered packages on time at a rate of 97.5% between Thanksgiving and Christmas Eve, while FedEx’s on-time rate was 95.2% and for the U.S. Postal Service it was 94.3%.
