The delivery delays that DeJoy’s changes set in motion spanned the country but hit Detroit, whose postal workforce was already depleted by the pandemic, particularly hard. Michigan’s congressional delegation received thousands of complaints.
On-time mail delivery dropped 19 percentage points, to 65.7 percent, during the five weeks the directives were in effect, according to a report from Sen. Gary Peters (Mich.), the Senate’s top Democrat in charge of postal oversight.
Though service had rebounded for much of the country by early September, Detroit continued to lag. And many voters here say they are more likely to slide their ballots into a designated drop box or deliver it to the city clerk’s office instead of using the Postal Service.