Higgins Responds to Report Confirming USPS Operational Changes Initiated by Postmaster DeJoy Led to “Significant Negative Service Impacts Across the Country”

Post Offices Reported a 143% Increase in Delayed Mail in July

Congressman Brian Higgins (NY-26) says a report issued this week by the United States Postal Service (USPS) Office of Inspector General (OIG) confirms that sweeping changes by Postmaster General Louis DeJoy were implemented without consideration of the impact it would have on residents and businesses who rely on postal delivery.

The report concludes: “No analysis of the service impacts of these various changes was conducted and documentation and guidance to the field around these strategies was very limited and almost exclusively oral. The resulting confusion and inconsistency in operations at postal facilities resulted in significant negative service impacts across the country.”

Higgins said, “First and foremost, mail delivery is a service and any operational changes must analyze how Americans – the customers – will be impacted. This report verifies the impact on mail delivery was never a consideration.  For now, the Postmaster has suspended further changes until after the election but that doesn’t undo the damages already made or provide comfort that future changes won’t significantly hurt the strength and reliability of the United States Postal Service.”

The impact of the operational changes are further outlined in the report which notes: “The Postal Service’s mail service performance significantly dropped beginning in July 2020, directly corresponding to implementation of the operational changes and initiatives.”


  • Delayed mail reported in Postal Service systems for mail processing facilities increased 21 percent, from 2 billion pieces for the week ending July 10, 2020 to 2.4 billion pieces for the week ending July 31, 2020.
  • Delayed mail, which is self-reported at post offices, increased 143 percent, from 4.7 million for the week ending July 10, 2020, to 11.4 million for the week ending July 31, 2020.
  • Customer inquiries increased 79% nationwide from March 2020 through July 2020.

CONTINUE READING AT » Congressman Brian Higgins
Notify of
1 Comment
Inline Feedbacks
View all comments