The U.S. Postal Service’s financial woes have been on our High Risk List since 2009. Since then, USPS has made service changes to cut costs. Some of those changes affected on-time mail delivery, including in rural areas—where there may be few alternatives to USPS for mail and packages.
Despite concerns that changes disproportionately affected rural areas, we found few differences in on-time delivery between rural and urban areas in October 2020-December 2021.
USPS routinely monitored other service changes, but didn’t specifically assess how they affected rural areas. As USPS makes more changes, effects on rural areas warrant additional review.gao-23-105169-highlights