Denver woman with disabilities says USPS won’t deliver to her door

DENVER — A Denver woman with physical disabilities claims the United States Postal Service refuses to deliver packages to her doorstep.

After months of talking to the USPS with no resolution, Cassandra Johnson reached out to Contact 7 for help.

“I have physical body pain. I take pain medicine all day, every day,” said Johnson. “I started ordering my heavier items, like my pet food and stuff, because I can’t physically carry it up the steps.”

But according to Johnson, those heavier packages never make it to her doorstep.

“Since we moved into the apartment they don’t want to deliver my packages,” said Johnson.

Johnson said USPS employees asked her to provide proof of her disabilities.

“I had to get my doctor’s office to actually fax them a letter stating that I had a hardship and for them to deliver my mail and packages to my door,” said Johnson. “I’ve complied with everything they’ve asked me to do. Then I got told ‘well since your husband isn’t handicapped he can come pick your packages up.’”

The US Postal Service issued this statement to Contact 7:

“The apartments for this address receive the mail in what’s known as a Centralized Mail Box Unit. There are parcel lockers next to that unit which allows customers to pick up oversized boxes at their convenience. The Postal Service has a Hardship Delivery program that is designed in extreme cases for individuals who live alone and have no alternate means of mail collection.”

But Johnson said that’s not fair.


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She clearly has someone to get her mail and packages. It’s like it said it’s only for the very elderly and people who live alone

How is it not fair? Her husband can clearly pick up her mail and packages. It’s not that I’d don’t have empathy but some people with disabilities make unrealistic demands.

Maybe her husband works all day and she lives in area were mail is stolen at a regular…yes even the locked ones! They just take that whole thing! I live in an area where the box is up against a highway. It’s always being smashed into or stolen. 2 of 5 boxes are currently missing. If her husband works all day, maybe she can’t afford to have her stuff stolen constantly. Or in my case, smashed into on a weekly. Dog food would be everywhere! Why are ppl so judgemental with out 100% of facts?

Last edited 4 months ago by Celticfairie

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Last edited 4 months ago by Celticfairie

lol another entitled one demanding someone wipe their ass.

Boo Hoo! Another entitled snowflake!
Another example of a parental “Epic fail”.
Sorry honey life isn’t “fair”! You don’t qualify for
“Hardship” delivery if you have an able bodies person in the home.
If the Post office approved hardship delivery for every whiny person out there, carriers would have to work 24-7 to get a day’s mail delivered!
Since when do truly disabled people live in 3rd floor apartments with no elevators.

The Hardship Delivery program was updated years ago to no longer limit hardship service to those who live alone.

I guess you’ll have to prove that. If there is a able bodied person residing in the home you are not qualified for hardship delivery. Here’s the truth…Qualifying for “hardship mail delivery” can be intimidating. It is up to the discretion of the local postmaster that serves your neighborhood. The rules tend to favor the post office. In short, it states that if there is an able bodied adult living in the home such as a spouse, one does not generally qualify. It also states that if the mailbox is accessible in any way by the person with a disability… Read more »

That’s true, if you have a able person living with you, you are not completely unable, why do you live upstairs, and who takes your animals out for walks?
Keep up the good work USPS.

Every one wants their mail and packages to the door. And then complain that the dog got it or weather blew it away or got wet. But they want answer the door because they are too busy sitting on their behind playing on the internet. I take the packages but their mail goes in the box. They get mad if you don’t bring it ALL up, ha that’s why we have boxes. Some people have become ruin and lazy. They let the mail pile up in the box but want door service . Have so many wants to put a… Read more »

Idea for more postal revenue! how about charging for premium delivery service to door, say maybe $2.50 a day, $15 a week, or $60 a month, offer discount to pay $600 a year, that is still cheap for the extra service and time spent. (I know, it will never happen)

The Postal Service wishes it could charge customers for “hardship delivery” but unfortunately only Congress could approve those charges.
Under current law the USPS is required to deliver to every address, 6 days a week for free! That’s why hardship delivery requires customers to truly be disabled and not have any other way to retrieve your mail.
Hardship delivery is costly to the USPS. Mail delivered to the mailbox takes seconds. Hardship delivery to the third floor could take 5+ minutes.

It is NOT for free!!!!! If you cancel your mail services the post office loses! That is how they get paid. Disabilities are Hardships and people don’t want to be in that category but they are and for the post office to denied services to a paying customer is wrong. Again, If they don’t deliver to you, they lose out in the long run. I wish that I could just have FedEx or UPS deliver my mail. Hate going through this BULL!!!!!!!!!!!

Customers only care about their packages. I have had customers give me their return items and want me to get them mail ready. Gated communities, loose dogs, delivery to apartments without elevators is the normal day for a letter carrier. With package delivery constantly increasing, there’s not enough daylight to make door deliveries to apartments, unless it’s accountable mail. Hardship cases are for people living alone that have special circumstances.

omg….This woman expects extra service because she is handicapped. Yes, there is hardship cases for those who live alone. She has other people living in her home. Sorry,not sorry. Your husband or walmart can deliver your food or whatever door to door. Do not abuse system.

I’m blind in my left eye I can hardly see out of my right most days bc of this I can’t drive I have to take 4 buses to the post office with a 2 year old. The only post office is miles away and I have to pick up my packages because my mail lady is also disabled and can’t walk up 3 stairs to get to my apartment door. I spend $4.50 for a bus ticket and it takes a whole day to get there and back. I’m a single mother with a disability but I don’t let… Read more »

Last edited 1 year ago by Logan

So I’m a 100% disabled combat vet(snowflake lol) and I’m in a similar situation. my meds through the va are shipped in the mail and are being stolen. I live in a bad turn so my mailbox is in my neighbors driveway a 1/2 mile from my door. I presented them with a letter of medical necessity, to which they responded my wife (who is pregnant) can get the mail for me. The only way the mail is accessible is via vehicle or walking on a dangerous road. I don’t even need everything, just my meds and they can’t even… Read more »

No one knows this womans situation. She might be a snowflake but she might not be. She might be asking for only packages to be brought up and might be able to get her paper mail herself. You dont know what her husband does for a job and might be gone for days on end on a business trip or as a long haul truck driver and that dog might be a therapy or service dog… as for not living on the first floor, first floor apartments get rented quickly, usually cost more, and are pretty hard to find. I… Read more »

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