Rachel Westfall, who lives in Richmond’s Jackson Ward neighborhood, says her mail service has always been hit or miss. But since April, there have been a lot more misses.
“My personal property tax check apparently never made it to City Hall, even though I mailed it at the beginning of April, two months before the due date,” Westfall said.
Her complaint is a common one in the Richmond area, which has some of the worst mail delivery in the country, according to data from the U.S. Postal Service. Last spring, less than 84% of the region’s first-class mail was delivered on time. Only two service areas in the U.S. had a worse on-time delivery rate.