Can USPS Increase the Amount of Mail Included in Service Performance Measurement?

The Postal Service has service standards (timeliness goals) for delivering mail after receiving it from a customer. The service standard is determined by the class of mail and by where it’s coming from and where it’s going. The Postal Service measures its mail service performance against these standards.

However, in 2018, over 32 percent of mail was excluded from measurement. To include mail in service performance measurement, mailpieces need to have legible intelligent mail barcodes (IMb) and need to meet mail preparation and mail induction guidelines.

We plan to determine the reasons certain mail volume is not included in service performance measurement.

  • How have you been affected by mail not being included in service measurement?
  • What actions has the Postal Service taken to increase the amount of mail that is measured?

CONTINUE READING AT » USPS Office of Inspector General

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