The USPS’s performance in late 2022 was a far cry from its experience in 2020. A tidal wave of 1.1 billion parcels hit the agency that holiday season, ordered by consumers who shopped online rather than at malls and brick-and-mortar stores. The USPS’s workforce, depleted by COVID-19, was buried. On-time delivery cratered, and untold customers had their holiday cards and parcels delayed days and even weeks.
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