CAGW Letter to New USPS Postmaster General DeJoy

June 22, 2020

The Honorable Louis DeJoy
Postmaster General and Chief Executive Officer Board of Governors
United States Postal Service
475 L’Enfant Plaza SW
Washington, DC 20260

Dear General DeJoy,

On behalf of the more than one million members and supporters of Citizens Against Government Waste (CAGW), I want to congratulate you on your appointment to serve as the United States Postal Service’s (USPS) Postmaster General.

As America suffers unprecedented economic pain due to the coronavirus pandemic, which has caused mail volumes to plummet, the financial woes at the USPS have only worsened and the pressure to put the agency on sustainable financial footing has never been greater. In its second financial report of fiscal year (FY) 2020, the USPS posted a net loss of $4.5 billion, a 114.3 percent increase compared to the $2.1 billion loss in the second quarter of FY 2019. Already down $5.3 billion for FY 2020, the USPS is well on its way to its 14th consecutive year in the red. Since 2007, the USPS’s net losses total $83 billion. In FY 2019, the Postal Service ran an $8.8 billion deficit, a 125 percent increase compared to the $3.9 billion in FY 2018.

According to the Government Accountability Office (GAO), total unfunded liabilities and debt for the USPS in FY 2018 stood at $143 billion, double its annual revenue. The USPS is also a perennial name on GAO’s annual High-Risk List report, a designation the agency has held since 2009. In a May 7, 2020 report, the GAO highlighted that the USPS is on financial thin ice and reform can no longer wait, stating, “Absent congressional action on critical foundational elements of the USPS business model, USPS’s mission and financial solvency are increasingly in peril.”

As you assume your new responsibilities as Postmaster General, I urge you to consider the following principles, highlighted both by CAGW and the U.S. Treasury Department’s Postal Task Force’s Report, United States Postal Service: A Sustainable Path Forward:

  • Focus on the core mission of physical mail and package delivery. An entity so financially unstable that it struggles with its core operations should not expand into non- core businesses in private markets where it does not have recognized credibility or expertise. Too often the USPS’s motives for striking out into these non-core businesses is not to remedy a market failure, but to justify and create make-work for a bloated workforce. Alternatively, as in the case of postal banking, USPS is chasing illusory and unrealistic revenue estimates, without any serious consideration of the associated regulatory complexity and risk. All proposals to have the USPS enter into financial services should be rejected. As the Treasury Department’s Task Force report stated, “[g]iven the USPS’s narrow expertise and capital limitations, expanding into sectors where the USPS does not have a comparative advantage or where balance sheet risk might arise, such as postal banking, should not be pursued.”
  • Prioritize private sector partnerships. Postal private partnerships called work sharing should be expanded to outsource the cost and risk of many activities that could more efficiently be performed by the private sector. USPS management should leverage work sharing to reduce costs and improve operational efficiency. Third-party private-sector logistics, processing, and delivery partnerships will help wring excess costs from the USPS’s operations. Workshare has been a successful model for USPS since the 1970s; We urge you to advocate for the expansion of work sharing wherever possible.
  • Improve the USPS’s ability to identify wasteful and inefficient practices. Several recent USPS OIG reports highlight the agency’s difficulties in identifying efficiencies and realizing savings. A 2018 USPS Inspector General (IG) audit report found that the agency had predicted that it would save $1.6 billion due to an operational window change for FYs 2016 and 2017, but it only saw a paltry 5.6 percent of the projected savings for both years. The report concluded that it was not only “unlikely” that the USPS would ever achieve the yearly $805 million in savings, but also that management never developed any way to track the savings. A 2019 March IG report found that the USPS’ overall transportation costs have risen by 18 percent in the past decade, even though mail volume has dropped by 26 percent and service standards were lowered. The OIG found that the USPS could not adequately explain the reasons for the disconnect. A January 30, 2019 IG report reviewing USPS’s methodology for calculating savings related to reducing surface transportation costs and eliminating unnecessary highway contracting routes found that the methodologies used in that effort were “inadequate,” “undocumented,” and “inconsistently followed.” As a result, the USPS had overstated its savings in that program by $119 million. We ask that you support better cost control and cost accounting procedures to ensure that cost saving initiatives achieve their stated goals.
  • Impose an immediate hiring freeze on new postal employees. This is the first order of business for a new leader of any company of any size with serious financial problems. When the hole is this deep, it is time to stop digging. The USPS could and should get by with fewer workers. It may be more difficult for those who remain, but they would still have jobs.
  • Realign labor costs and practices with the broader labor market. Labor costs make up 76 percent of USPS’s overall operating costs, a trend that continues even though the agency has shed 300,000 jobs since 1999. Labor contracts between the USPS and its unions are negotiated as if the USPS was a thriving, profitable concern, and feature escalating wages and cost-of-living increases. Current binding arbitration rules do not permit arbitrators to take the USPS’s financial condition into consideration. The Treasury Department’s Postal Task Force Report recommends that USPS “align compensation for both its career and non-career workers with peers in the broader labor market.” Reforms in this area would dramatically reduce costs and put the USPS on a level playing field with its private-sector counterparts.
  •  Allow USPS to close and consolidate underperforming facilities. While USPS management has the authority to close postal facilities without congressional consent, USPS has struggled to consolidate and shutter some of its failing facilities because of a set of overly cumbersome rules, as well as congressional interference. That process should be streamlined, and congressional meddling must be kept to a minimum.

While many of the most consequential and far-reaching postal reforms will require congressional action, there are many changes that USPS management could undertake now, under your direction and support as Postmaster General. CAGW hopes that you will address these issues where feasible and stimulate a much-needed conversation about the future of the Postal Service. We look forward to working with you on market-oriented reforms to prevent the USPS’s finances from reaching a catastrophic stage that will put taxpayers on the hook.


Tom Schatz
President, Citizens Against Government Waste

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I am a rural carrier our salaries top off after 12 steps we never get overtime and more and more parcels to deliver.Our day is usually 10 to 12 hours.Hours are always falsified by management.We do the work of 2 or 3 city carriers.

2-3 city carriers? Come on. Each craft has its pros and cons. We all work pretty hard. It’s hot and we all have plenty of parcels. I’m a city carrier by the way and when I get back in the afternoon most of the rural carriers have gone home and still getting paid. I’m sure it all evens out for you guys.

Tom Shatz you have it all wrong. The Postal Service is top heavy with too many people being overpaid and doing nothing while the carriers do all the grunt work for a starting pay of $18 hr. They certainly deserve a living wage. They are the back bone of the operation and are led by dummies that have never delivered a piece of mail. Remember when the carriers went on strike back in about 1970. The government brought in the national guard and those guys got a taste of what had to be done and were not able to do… Read more »

I worked as a clerk and I guarantee you I stick you in a DBCS machine for 8 straight hours you will find being a carrier a pie job.The postal service has a problem that is more politics than anything period.

Start at the top with those jobs to eliminate. I have seen too many $100k+ employees who I dont even think use a time clock.
The USPS was/is so broke we sponsor the cycling team? Olympics? Commercials? When you have a monopoly what is the purposes of these?

Dear Mr. Shatz: Thank you for your input. I have been reading many articles about the financial state of the postal service. For the most part the focus has been retirement expenses and bail outs. Which could help. However, the solution is the the same solutions that many successful organizations, like the post office, have been existence for over two hundred years. That solution is stratigic planning which involves making HR a central part of bridging the Gap between operations, training, retention, communications, logistics, etc. Building from the inside out. Read the history of Proctor and Gamble, Wells Fargo, etc.… Read more »

I know this. There’s a lot if mail theft going on and it needs to stop. It contributes to identity theft. It’s not right to witness anyone being blacklisted by the post office. I say the financial issues are Karma. People need to be held accountable. Even law enforcement. A black female is having her mail stolen and identity. It’s ashame it’s being allowed

I would suggest you look into the managerial practices before you start trying to reduce the actual workers wages and benefits!!! USPS will pay someone hundreds of dollars in mileage, meals and hotel fees to come and run and office – OIC or temp postmaster instead of utilizing someone locally at no additional cost. I would also suggest you look at bonuses paid to the postmasters!!! For what??? They’re not out there busting their butts everyday in the field. It’s a joke! My husband is a rural carrier with an LLV that he sweats his butt off in during the… Read more »

You have to love it when those who don’t have a clue have all the best advice to give! President of Citizens Against Government Waste??? Surely there alot more alleys you could look into than that of the very hard working postal employee! Start at the top with the postmaster general. Work your way down to the postmasters, supervisors and OIC’s. When you finish there, try the Senate. Congress, FBI, CIA, Foreign Aid, and other agencies that need some major reform. I would like to see you and your cronies do what these people do every day! Not a chance… Read more »

As long as the Postal Service continues to promote people in to management based on their fri.ends and family tradition,the Postal Service will have problems Promotions into management are never based on qualifications and qualified disabled Veterans are discriminated against and harassed if they speak up . This is a disgrace.

DeJoy is helping Trump destroy our elections by slowing down mail delivery and mail-in ballots. He is another pawn in servitude to Trump. Our democracy must remain strong. We don’t need a dictator.