Audio: How USPS can keep up with changing volume

As non-package mail volumes steadily call, the Postal Service has had trouble adjusting its processing costs to keep pace. That’s according to the USPS Office of Inspector General. Now the pandemic has deepened the mail volume falloff. And the IG has a series of new recommendations for achieving good services levels and costs commensurate with volumes. Audit director Todd Watson joined Federal Drive with Tom Temin with details.

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