Killough said she occupied the same office suite from 2002 to 2006 and never experienced any problem receiving mail. She then moved back into that office in September 2021, and the mail delivery seemed fine until May.
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In June, she started growing concerned at her lack of mail and began speaking to her office mates to see if anyone else was experiencing issues. Then in July, she entered an odyssey of making phone calls, waiting on hold, sending emails and being offered different advice by postal workers. She said one suggested she call a facility at about 4 a.m. to get someone on the phone.
Her husband, she said, jokingly started calling her Ahab, a reference to Captain Ahab, who grows obsessed with finding the white whale Moby Dick in the Herman Melville novel. “It has taken on this absurd quest feeling,” she said.
Killough said she doesn’t blame the carrier. She knows she is just trying to do her job. Whatever is happening, she said, involves the broader system. Just as frustrating as not getting her mail has been not getting clear answers about it.