15-page audit outlines alleged issues with two Houston-area post offices

HOUSTON, Texas (KTRK) — A recent audit on the two Houston post offices found delayed mail, inaccurate reporting of mail conditions, improper scanning of packages and inbound mail trucks, and improper safeguarding of assets.

After hearing concerns from her constituents, U.S. Congresswoman Lizzie Fletcher asked for an investigation on two Houston post offices to see if processes within are effective.

Two teams of three people were on-site on Aug. 31 and Sept. 1 reviewing operations. Since then, a 15-page audit report was released in December with the findings.

Teams found more than 6,200 pieces of delayed mail at the Ashford West Station and about 2,800 at the Westbury Station. The report notes that it was not properly reported to management.

They also found that scans of mail and packages were not taking place at the right time or they were being inaccurately scanned. A member of the Office of the Inspector General (OIG) said the inaccuracies did not give upper management an accurate picture of how things were going. It also led customers to believe that their mail and packages were lost or stolen.

While on-site, the teams found 15 packages that were scanned as “delivered” but were not sent.

When it comes to security, auditors noted that 68 of the 118 postal vehicles between the two stations were left unlocked on the postal property and a few of them had undelivered mail inside.

Five of the keys that unlock the blue mailboxes around town and cluster mailboxes in neighborhoods and apartment complexes could not be found at the Westbury Station. Congresswoman Fletcher was not available for comment on the findings in the report.


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