An audit conducted by the Postal Service’s inspector general at the Boston Processing and Distribution Center, as well as three delivery units it services, found significant issues, including delayed mail strewn about the floor and packages that were scanned improperly by employees.
The audit’s findings were released Tuesday and examined the efficiency of operations at the Boston USPS facility from Aug. 1, 2023, to July 31, 2024, in five areas: mail clearance times; delayed mail; late, canceled and extra outbound trips; dock scanning; and security of registry items. The audit also included a three-day site visit during the week of Sept. 16, 2024, at the plant, as well as at Fort Point Station, the Revere Carrier Annex, and the Brookline Branch.
According to the inspector general’s office, the audit team identified deficiencies in all five areas they reviewed affecting mail delivery and property conditions at all three delivery units. At the plant, there were issues with delayed mail, truck schedules, and safety compliance.
All postal facilities had issues with scanning accurately. Two of three delivery units were also found to have delayed mail, and all three had arrow key security deficiencies.