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OPM extends postal open season enrollment and beefs up customer service

The Office of Personnel Management has extended its open season enrollment deadline until late Friday and added more customer experience support for the new health insurance exchange meant to support 1.9 million eligible postal employees, annuitants, and their families.

OPM officials said in a statement released on Dec. 5 that they wanted to provide enrollees in the newly created Postal Service Health Benefits Program more opportunity to select or change their coverage plans during the exchange’s first open season, extending the original deadline of Monday until this Friday at 11:59 p.m.

“This is a big change for these customers. We feel it is important to extend Open Season for customers of the PSHB Program to give them ample time to shop for plans and change their elections if they want to,” OPM officials said in a statement.

The PSHB program, established by the 2022 Postal Service Reform Act, will provide USPS employees, retirees and dependents with their own health insurance exchange in 2025 and officially move them off of the larger Federal Employees Health Benefit Program.

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