Artificial intelligence is revolutionizing public services and enhancing the citizen experience by streamlining processes, reducing bureaucracy, and delivering more personalized and efficient services.
One prime example of this transformation is at the U.S. Postal Service, which is undergoing a significant overhaul as part of its “Delivering for America” plan, says Pritha Mehra, CIO for USPS.
“It’s modernizing the entire service across the board, whether it’s hiring practices, the network optimization, and the product suites we offer the customers. So machine learning has played a pretty large role across the spectrum,” says Mehra in a recent FedScoop interview.