The U.S. Postal Service improved its on-time delivery performance during the 2025 peak holiday shipping season, aided in part by bolstered capacity, service standard changes and lower volume compared to the previous year, according to a May 1 report from the agency’s Office of Inspector General.
The agency posted faster delivery times and fewer customer complaints, according to the OIG. All Postal Service mail products, including Ground Advantage, Parcel Select and Priority Mail, improved their service performance compared to the previous peak season. However, Ground Advantage was the only offering that achieved its performance target.
USPS management said enhanced monitoring and frequent communications between operations leaders and customers helped improve results. Additionally, equipment upgrades helped the agency reduce manual work and enable fast processing of package volumes, the OIG stated.
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