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GAO to USPS: Strategic Plan Could Be Managed Better

August 28, 2023

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The Government Accounting Office (GAO) has issued a harsh critique of the U.S. Postal Service and its efforts thus far to implement a 10-year strategic plan aimed at improving performance and turning around mounting losses that run against a government mandate for the USPS to be self-sustaining.

The USPS has taken issue with the findings, in part because it is faulted for not strictly adhering to the GAO’s best practices in project management. It said in a response letter to the GAO that its strategic process for implementing the 10-year Delivering for America plan was “robust and effective.”

In a May address to the National Postal Forum, USPS Postmaster General Louis DeJoy detailed progress two years into the strategic plan, which calls for $40 billion invested in mail processing, facility improvements and the delivery network. He again laid out numerous issues inherited when he took over control of the agency in 2020.

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