Scott Bombaugh retired as the Postal Service’s chief technology officer on June 30, concluding a 38-year career that focused on modernizing the organization’s mail and package processing and delivery infrastructure.
As chief technology officer, a role he assumed in 2020, Bombaugh helped create a network of integrated mail and package processing facilities. His team provided new and redesigned facilities with standardized floor and operating plans, as well as state-of-the-art processing and material handling equipment.
Previously, Bombaugh managed the organization’s business mail systems, package technology and material handling technology, and he launched programs that improved the capacity and capabilities of USPS processing operations.
His team was also instrumental in the development of mobile delivery devices, which changed the way USPS provides package tracking for customers.
Bombaugh joined USPS in 1988 as a mechanical engineer, helping develop automated package-sorting systems and package barcoding technology.
He just couldn’t pull off what the USPS needed the most; the ability to enable the scanners to notify carriers when they are misdelivering a package. UPS , Fed Ex and Amazon have it but the USPS doesn’t. This would probably cut phone calls and complaints in half and let management know the individuals struggling to correctly deliver, but for whatever reason he chose not to pursue it. Management uses the scanners to track carriers all day but heaven forbid they use them to correctly deliver items like every other carrier does. Maybe his successor will correct this oversight.