For nearly four decades, Angie Serrano has been a familiar face at the U.S. Post Office, serving her community with heart, humility, and humanity. The Spirit caught up to Serrano on her last day on the job April 30 at the post office at 400 Columbus Ave where she has worked for nearly two decades in a 39-year career.
“I love to help people and I like working with people. I’m a people person,” Serrano says. “I was always taught to do for others what I would want them to do for me.” And she has done just that always going the extra inch, not breaking rules, but bending with grace, compassion, and care.
For most people, their encounters with the Post Office involve long lines or delayed mail. Her many longtime customers can attest that for Serrano, working at the window in a post office was about much more than just selling stamps or mailing packages.