As it has done for years, the Postal Service will implement a no-refund policy for Priority Mail Express packages shipped from Sunday, Dec. 22, through Wednesday, Dec. 25, under the following two conditions:
• The one-day shipment was mailed between Dec. 22 and Dec. 25 and was delivered, and
• Delivery was attempted or achieved within two business days of the mailing date.
The policy is a response to the increased package volume and winter weather conditions that can affect the organization’s standard 1-2-day service commitment during these four days and is similar to that of competitors.
The adjusted refund policy will appear at the bottom of customers’ Priority Mail Express receipts.
USPS retail associates and other employees should remind customers of the policy and encourage them to check usps.com for holiday shipping deadlines.
